The Experience Lab Blog

Secrets of Creating a Remarkable Customer Experience

Posted by Angela Schmeidel Randall on Feb 16, 2012 1:51:25 PM

Today I spoke with a group of entrepreneurs about creating a remarkable customer experience. We all know about companies who are celebrated for having remarkable customer experiences. Companies like Zappos, Amazon, and Apple. There are countless books about how great their experiences are and all the things they do to delight their customers, but precious little advice about how to create new or evaluate existing experiences.

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Topics: Experience Strategy

Six Benefits of Remote Usability Testing

Posted by Angela Schmeidel Randall on Feb 15, 2012 2:00:04 AM

'Lo about 2005 I started doing usability testing. I was working on a major redesign and replatforming of continental.com and we tested every interface multiple times, in cities across the U.S., before handing off the requirements to the development team. (This was also a different age when things were far less agile than today.)

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Topics: Usability

UX Tips: Keep Icon Metaphors Obvious & Direct

Posted by Angela Schmeidel Randall on Feb 13, 2012 11:00:13 PM

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Topics: UX Tips

Genuinely evolved interfaces are transparent, so transparent as to be invisible.

Posted by Angela Schmeidel Randall on Feb 13, 2012 12:46:41 PM

"The environment itself will be smart, rather than various function-specific nodes scattered through it. Genuinely ubiquitous computing spreads like warm Vaseline. Genuinely evolved interfaces are transparent, so transparent as to be invisible."

- William Gibson, in a talk for the Director's Guild in 2003 as reprinted in Distrust That Particular Flavor,a recently published selection of his essays and speeches.

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Topics: User Experience (UX) Design

UX Tips: Provide a Text Link to "Home" in Primary Navigation

Posted by Angela Schmeidel Randall on Feb 8, 2012 1:53:18 AM

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Topics: UX Tips

Calculating ROI on UX & Usability Projects Webinar

Posted by Joseph Sayegh on Feb 6, 2012 8:15:47 AM

Finally! Find out how to justify UX investments to upper management in terms they understand.

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Topics: UX & Usability Tools

Angela Randall Speaking on End-to-End Customer Experience at Interaction12 in Dublin

Posted by Joseph Sayegh on Feb 3, 2012 10:49:18 AM

Angela, Normal Modes founder and chief eXperience officer, spoke at the IxDA Interaction12 conference in Dublin this morning. Angela's presentation was on what she calls the "forgotten platforms" such as IVR (i.e. interactive voice systems), kiosks, and alternative displays (e.g. in-store displays, gate displays, etc.).

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Topics: News

Right Frequency: Week of Dec. 5 - 9

Posted by Joseph Sayegh on Dec 11, 2011 3:31:15 PM

How does the song go? "The weather outside is frightful..." Winter has rolled into Texas this week with some temperature readings that have scared a few, but the Christmas season is in full swing and it's a great time of year.

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Topics: News

8 Holiday Gift Ideas for UX (and related) Geeks

Posted by Angela Schmeidel Randall on Dec 8, 2011 5:45:57 PM

Experience design and development is one of those professions that really bleeds over into real life interests and pursuits, which can make buying holiday gifts either really easy - or INCREDIBLY difficult. What luck that there are so many geek-related gifts at affordable price-points this year! We humbly submit a few of our favorites:

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Topics: User Experience (UX) Design

Right Frequency: Nov. 21-25 (Thanksgiving Edition)

Posted by Angela Schmeidel Randall on Nov 23, 2011 8:59:28 AM

Experience Gurus-

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Topics: News

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